Privacy Policy

1. Scope, and what Agentigator does with your data

Agentigator is an on-premises platform: it is installed and operated within the customer's own environment, and works with the customer's own data. In the ordinary course, VizActa does not host, access or process the business or personal data that customers analyse with Agentigator, and is not a processor of that data. Where VizActa provisions or operates infrastructure for a customer, or otherwise processes personal data on a customer's behalf, that processing is governed by a separate data processing agreement, not by this Policy.

This Policy therefore covers the personal data that VizActa itself collects and processes as a controller: data from visitors to the website, from people who request a demo or contact us, and from our business relationships with customers, prospects and partners.

2. Personal data we collect

We collect the following categories of personal data:

• Demo and contact requests. When you request a demo or contact us, the information you provide: full name, business email address, company, role, the areas of interest you select, and the content of your message.
• Business communications. Correspondence, meeting notes and contact details exchanged in the course of a business relationship, including with customers, prospects, suppliers and partners.
• Contract and billing data. For customers, the details needed to conclude and perform a contract and to invoice: company details, contact persons, billing information and payment records.
• Technical data. When you visit the website, our hosting provider automatically records technical information in server logs, such as IP address, date and time of access, pages visited, browser type and referring page, for security and operation of the website.

We do not collect special categories of personal data through the website, and the website is intended for businesses and their representatives, not for children.

3. Purposes and legal bases

We process personal data for the following purposes and, where the GDPR applies, on the following legal bases:

• Responding to demo and contact requests and arranging and following up on a demonstration: performance of pre-contractual steps at your request, and our legitimate interest in responding to enquiries about our products.
• Concluding and performing contracts with customers, including licensing, support and invoicing: performance of a contract.
• Business communication with customers, prospects, suppliers and partners: our legitimate interest in conducting and developing our business.
• Marketing communications about Agentigator to people who have requested information or are existing customers: our legitimate interest, or your consent where required; you can opt out at any time.
• Operating and securing the website, including server logs: our legitimate interest in the availability and security of the website.
• Complying with legal obligations, such as accounting and record-keeping duties under Swiss law: compliance with a legal obligation.

Under the FADP, we process personal data proportionately, for the purposes indicated at collection or evident from the circumstances, and in accordance with the principles of transparency, purpose limitation and data security.

4. Cookies and analytics

The website currently uses no advertising, tracking or analytics cookies, and no third-party trackers. Only technically necessary functionality is used. Should we introduce analytics or other non-essential cookies in the future, we will update this Policy and, where required, ask for your consent first.

5. Sharing and recipients

We do not sell personal data. We share personal data only with the following categories of recipients, and only to the extent necessary:

• Hosting provider. The website is hosted in Switzerland by Infomaniak Network SA, which processes technical data such as server logs on our behalf.
• Email and communication providers used to receive and answer your requests and to communicate with you.
• Form-processing service. Where a demo request is submitted through a third-party form service, that service processes the submitted data on our behalf.
• Professional advisers, such as accountants, lawyers or auditors, bound by confidentiality.
• Authorities, where disclosure is required by law, regulation or a binding order.
• A successor, in the event of a sale, transfer or reorganisation of our business, to the extent the data forms part of the transferred business.

Providers that process personal data on our behalf act as processors under contract and may only use the data for the purposes we specify.

6. International transfers

Personal data is primarily processed in Switzerland. Where a provider we use is located outside Switzerland or the European Economic Area, for example a form-processing or email service, we ensure an adequate level of protection: the recipient country is recognised as providing adequate protection by the Swiss Federal Council or the European Commission, or we rely on appropriate safeguards such as standard contractual clauses or, where applicable, a recognised data transfer framework. Switzerland is recognised by the European Commission as providing an adequate level of data protection.

7. Retention

We keep personal data only as long as necessary for the purposes described in this Policy:

• Demo and contact requests: for as long as needed to respond and follow up, and up to 24 months after our last exchange, unless a customer relationship is established.
• Contract, billing and business records: for the duration of the relationship and thereafter for the retention periods required by Swiss law, generally ten years for accounting records.
• Server logs: for a limited period as set by our hosting provider, typically no longer than twelve months.
• Business correspondence: for as long as relevant to the relationship and any legal obligations or claims.

When data is no longer needed, we delete or anonymise it.

8. Your rights

Subject to the conditions of applicable law, you have the right to: obtain information about, and access to, the personal data we hold about you; have inaccurate data corrected; have your data deleted; restrict our processing; receive the data you provided to us in a structured, commonly used and machine-readable format, and have it transmitted to another controller; object to processing based on our legitimate interests, including direct marketing at any time; and withdraw any consent you have given, without affecting the lawfulness of processing carried out before withdrawal.

To exercise these rights, contact us at info@agentigator.com. We may ask you to verify your identity. You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or, where the GDPR applies, with the supervisory authority of your habitual residence, place of work or place of the alleged infringement.

9. Data security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure, taking into account the state of the art, the nature of the data and the risks involved. The website is served over an encrypted connection, and access to personal data is restricted to those who need it for the purposes described here. Because Agentigator runs within the customer's own environment, the data analysed with it stays under the customer's control.

10. Changes to this Policy

We may update this Policy from time to time, for example to reflect changes in our practices or in applicable law. The date at the top indicates the latest revision. Material changes will be indicated on the website. Continued use of the website after changes take effect signifies acceptance of the updated Policy.

11. Controller and contact

VizActa Sàrl, Route de Sauverny 6, 1290 Versoix, Switzerland. Commercial Register of the Canton of Geneva, number CHE-291.920.645. Data protection enquiries: info@agentigator.com.